Create your Procedures - 10th of August 2018


Create your Procedures - 10th of August 2018


Goal of this module:

A SPA/SALON Operating Manual is essential for creating a smooth business. In this workshop, learn all the procedures to put in place and generate necessary procedures to manage your team and deliver a smooth customer journey.

At the end of this training, the trainee will leave with the comprehensive list of SOPs as well as the start of their manual. You will earn how to create necessary procedures, implement them and update them as and when necessary.

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1 day from 9.00 to 17.00 with 1 hr lunch. Business-casual dress code.

This module is aimed at:

●      Future Managers who want to learn how to lead

●      Existing Owners and Managers who are keen to perfect their Leadership skills

●      Suitable for CIDESCO & VCTC Level 2 and 3 students who want a career in management


Leave with a complete strategy on how to lead a team to success:

●      Theoretical tools to understand how to attract and retain staff members

●      Learn how to use the practical tools to lead effectively and clearly

●      Learn the power of Time Management tools that give you extra time to expand your business and increase your income

●      This module has constant interaction through team and individual exercises

●      Leave with a plan of action that you can implement in your business straight away

Follow up and evaluation

The trainee will be supervised by the trainer during the exercises and workshops. Tools will be put in place to monitor the progress of the training as well as the achievement of its objectives:

✓     A Questionnaire of Satisfaction completed by the trainee at the end of the training

✓     Certificate of completion at the end of the training

✓     Call for follow-up of Training within 3 weeks to assess understanding and implementation

✓     Supporting material will allow the trainee to write the key points and follow the flow of this module

✓     Supporting documents will be sent via mail when the module is finished

Morning: The importance of procedures

  1. Definition of SOP

  2. Why are they important

  3. List of all the SOP essential to the business

  4. What does the manual look like?

  5. Timing element

Afternoon: Managing with procedures

  1. Create new procedures relevant to your business

  2. Managing the team through your procedures

  3. How to implement the procedures effectively

  4. Case Study


TC: non-refundable – Can be exchanged with other Delforge + Co Modules within 6 months

“Tell me and I forget, teach me and I learn, involve me and I remember” - Benjamin Franklin