Perfect your Customer Journey - 9th of April 2018


Perfect your Customer Journey - 9th of April 2018


Goal of this module:

At the end of this workshop, the trainee will know how to perfect their Customer Journey to optimum standards. By focussing on the key elements of the 5* customer service, the trainee will know how to increase revenue, handle difficult clients and encourage rebookings. Becoming the expert that you dream of is key for your personal development and career. As a business, you will learn how to generate the perfect customer journey and teach it back to your team.

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1 day from 9.00 to 17.00 with 1 hr lunch. Business-casual dress code.

This module is aimed at:

●      Future Managers who want to learn how to lead

●      Existing Owners and Managers who are keen to perfect their Leadership skills

●      Suitable for CIDESCO & VCTC Level 2 and 3 students who want a career in management


Leave with a complete strategy on how to lead a team to success:

●      Theoretical tools to understand how to attract and retain staff members

●      Learn how to use the practical tools to lead effectively and clearly

●      Learn the power of Time Management tools that give you extra time to expand your business and increase your income

●      This module has constant interaction through team and individual exercises

●      Leave with a plan of action that you can implement in your business straight away

Follow up and evaluation

The trainee will be supervised by the trainer during the exercises and workshops. Tools will be put in place to monitor the progress of the training as well as the achievement of its objectives:

✓     A Questionnaire of Satisfaction completed by the trainee at the end of the training

✓     Certificate of completion at the end of the training

✓     Call for follow-up of Training within 3 weeks to assess understanding and implementation

✓     Supporting material will allow the trainee to write the key points and follow the flow of this module

✓     Supporting documents will be sent via mail when the module is finished


Morning: A 5* Customer Journey

  1. Define the perfect customer journey

  2. My client the hero

  3. Learn to maximise your revenue at each steps of the customer journey

  4. Case study - SWOT analysis

Afternoon: Perfecting the Customer Journey

  1. The importance of consultation

  2. Create 5* Customer Service in your business at all time

  3. How to deal with difficult customers

  4. Generate a plan of action for your customer journey

TC: non-refundable – Can be exchanged with other Delforge + Co Modules within 6 months

“Tell me and I forget, teach me and I learn, involve me and I remember” - Benjamin Franklin