Delegation is and will always be at the heart of true leadership, and yet, it’s a discipline and a procedure that many struggles to master. Learning how to delegate makes you a better salon leader and allows for your business to grow. It lets you move from what you can do personally, to what you can manage.
Flying back to London from the powerful Salon Owners Summit organised by Phorest, I feel focused and motivated about the year ahead. It’s been fascinating to hear stories from such great speakers.
If a client journey is essential to consolidate customer service and elevate standards within your business, so is a salon/spa procedure manual. In fact, every salon or spa should all have a SOP manual (salon/spa operation procedure manual), but many businesses don’t understand why and where to start when it comes to writing it.
Revisit a blog from 2017 on Operational Management which is still valid for today